At Swimsuit Closet, we want you to love your body-positive fashion as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns and exchanges policy ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Note: For hygiene reasons, women’s swimwear with removed hygiene liners cannot be returned or exchanged unless defective. All other products in our collection (Bodysuits, Dresses, Jeans, etc.) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit Your Request: Email us at [email protected] with the subject line “Return/Exchange Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items: Securely pack the items in their original packaging and include your RMA number visible on the outside of the package.
  4. Ship Your Return: Send the package to our returns center at:
    Swimsuit Closet Returns
    2544 Bond Street
    West Warwick, US 02893

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund has been processed.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the exchange item costs more, you’ll be charged the difference.
  • If it costs less, we’ll refund the difference.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Swimsuit Closet Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return/exchange: [Please specify] I would prefer: ☐ Refund to original payment method ☐ Exchange for [Product Name] in [Size/Color] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.

Final Sale Items

Occasionally, certain clearance or promotional items may be marked as final sale and not eligible for return or exchange. These exceptions will be clearly noted on the product page.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Swimsuit Closet for your body-positive fashion needs!